Cancellation Policy

In compliance with the duty of information contained in article 10 of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, the information contained herein corresponds to the owner of the website www.donafrancisquita.com

• Designation: DOÑA FRANCISQUITA, S.L. (en adelante, “DOÑA FRANCISQUITA CATERING”).
• Website owner: www.donafrancisquita.com.
• Registered Office: Calle Casablanca, Edificio Zurbarán II, Local 1. 29620, Torremolinos (MÁLAGA)
• Phone: (+34) 952 376 162
• Email: info@donafrancisquita.com
• C.I.F.: B-29494606
• Registration: Registered in the Mercantile Register of Malaga, Inscription: First, Book 46, Volume 1133, Folio 32, Section 6, Page: MA2347.

CANCELLATION POLICY

The booking cancellation conditions are as follows: You can cancel your booking free of charge up to 7 days before the booking date. After this period, you will be charged 100% of the amount paid for the reservation. For this reason, we ask for your credit card number and expiry date at the time of booking..

HOW CAN I BOOK A TABLE?

Reservations can be made as follows:

• Through our website: www.donafrancisquita.com.
• By telephone: 952 37 61 62 from Monday to Friday from 9:30h. to 14:00h. and from 15:00h. to 18:00h. | Saturdays from 10:00h. to 14:00h..
• By e-mail: info@donafrancisquita.com

CAN I CANCEL MY BOOKING?

YES, you can cancel your booking at any time from the link in the email or SMS you received when you requested your booking at no cost to you, up to 7 days before your booking. ONLY in case of cancellation less than 7 days before your booking, the booking cancellation policy will apply.

WHAT HAPPENS IF I DON’T ATTEND MY BOOKING?

We always double check each reservation, sending all our clients an email to pre-confirm their reservation, and another, three days before the date and time of their reservation, to confirm their attendance.

In the event of non-attendance of the confirmed reservation, the reservation cancellation policy will be applied to the credit/debit card previously provided to us, at the rate of 100% of the amount paid for the reservation per diner.

CAN I CHANGE MY BOOKING?

Yes, as long as it is for the same date as the reservation. If you wish to increase the number of diners, you can do so up to the same day of the reservation, as long as there is space available, and we will modify it without any problem.

WHEN IS MY BOOKING CONFIRMED?

Once you make your reservation through our website, you must enter your credit/debit card details along with your personal data, and the system will proceed to the validation of the card with a charge and a refund of €1. Once validated, you will receive an email or sms pre-confirming your booking.

Three days before the date and time of your booking, you will receive another email or SMS that will allow you to directly confirm the booking or cancel it. Only if the cancellation is within 7 days prior to your booking, the cancellation policy will be applied and your credit/debit card will be charged for the total amount of diners booked. If you prefer to make your reservation by telephone, we will ask you for all the necessary information and your credit/debit card number to confirm your reservation. From here the procedure is the same as on our website.

IS MY BOOKING CONFIRMED?

NO, it is only pre-confirmed.

Seven days before the date and time of your reservation, you will receive an email or SMS where you must confirm or cancel the reservation in the links that are enabled for this purpose. ONLY once the booking is confirmed by you from the email or sms, you will have your booking confirmed.

REFUND

In the event of having to make a refund for reasons attributable to the organiser. The amount will be refunded, in accordance with the terms established in RDL 1/2007, by the same means of payment used to make the booking. If you paid by cash on delivery, the refund will be made by bank transfer.

RIGHT OF CANCELLATION

The right of withdrawal shall not apply as it falls within the exceptions established in Articles 102 and 103 of Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws, by virtue of which it is established that the right of withdrawal does not apply to contracts for the supply of goods made to the consumer’s specifications or clearly personalised, or which, by their nature, cannot be returned or which may deteriorate or expire rapidly.

SECURITY BUYER PROTECTION

DOÑA FRANCISQUITA CATERING has several ways of accepting payment for orders. Each one with very high security standards to ensure payment with confidence.

The payment of the price of the products will be made by one of the methods indicated below:

• Credit/debit card: Visa and MasterCard.

DATA PROTECTION

DOÑA FRANCISQUITA CATERING has implemented a Privacy Policy aimed at protecting the privacy of Users. Click here for our current Privacy Policy, which also applies to the use of the Site www.donafrancisquita.com.

CHILD PROTECTION POLICY

Whoever provides data through the forms on this website and accepts its processing formally declares to be over 18 years of age. Access to and use of the portal is forbidden to those under 18 years of age. DOÑA FRANCISQUITA CATERING reminds adults who are responsible for minors that it will be their sole responsibility if a minor enters their data to request a product. It also informs them that there are computer programs to limit navigation by filtering or blocking certain content.

ADDITIONAL INFORMATION

This merchant agrees not to allow any transaction that is illegal, or is deemed by the credit card brands or the acquiring bank, that may or has the potential to damage the goodwill of, or negatively influence them. The following activities are prohibited under the card brands’ programmes: the sale or offer of a product or service that is not in full compliance with all laws applicable to the Purchaser, Issuing Bank, Merchant, Cardholder, or cards. In addition, the following activities are also explicitly prohibited: “Sale of alcoholic beverages to persons under the age of 18.